Description.

Complaint Management System” is a web based application which contains data and information of lodge complaints and user details. The main purpose of “Complaint Management System” is to systematically record, store and update the complaints and user records. Complaint Management System is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback. Project Name: Complaint Management System Language Used: PHP5.6, PHP7.x Database: MySQL 5.x User Interface Design: HTML, AJAX,JQUERY,JAVASCRIPT Web Browser: Mozilla, Google Chrome, IE8, OPERA Software: XAMPP / Wamp / Mamp/ Lamp (anyone)

Modules of Complaint Management System

• Admin
• Users

Admin:

• Admin can create a category and also manage the category
• Admin can create Subcategory and also manage the Subcategory
• Admin can create state and also manage the state
• Complaint Management Admin can update remark on complaints
• Manage users
• Admin can check user logs
• Admin change password

Users:

• User Registration
• User forgot Password
• After login user can lodge a complaint
• Complaint History
• Profile Management
• Change Password
• Dashboard

How to run the Complaint Management System (CMS) Project:

• • Download the zip file
  • Extract the file and copy cms folder
  • Paste inside root directory(for xampp xampp/htdocs, for wamp wamp/www, for lamp var/www/html)
  • Open PHPMyAdmin (http://localhost/phpmyadmin)
  • Create a database with name cms
  • Change Password
  • Import cms.sql file(given inside the zip package in SQL file folder)
  • Run the script http://localhost/cms (frontend)
  • For admin panel http://localhost/cms/admin (admin panel)
  Credential for admin panel : Username: admin, Password: Test@123 Credential for user panel : Username: grmat@test.com ,Password: Test@123